Contents
Summary: Rich Jili collects only the personal data needed to run your account, process payments, and comply with Philippine law. We keep your information secure, never sell it, and give you full control over it at any time.
01 About This Policy
This Privacy Policy explains how Rich Jili ("we," "us," or "the Platform"), operating at richjili.best, collects, uses, stores, and protects the personal information you provide when you use our services.
Rich Jili is committed to respecting the privacy rights of all Filipino players. This policy is written in plain, straightforward language so every player — whether you are tech-savvy or not — can understand exactly what happens to your data when you use our platform.
By registering an account or using any feature of Rich Jili, you acknowledge that you have read and understood this Privacy Policy. If anything here is unclear, our support team is available 24/7 to explain. We believe in transparency, and we would rather you ask than be left wondering.
This policy applies to all data collected through the Rich Jili website, mobile platform, customer support channels, and any related services or communications.
02 Data We Collect
Rich Jili collects personal data only to the extent necessary to provide our services, comply with legal obligations, and protect both the player and the platform. Here is a breakdown of the categories of data we may collect:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality | Account registration, KYC verification |
| Contact Data | Mobile number, email address | Account verification, support, notifications |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals |
| Verification Data | Government-issued ID, selfie photos | KYC compliance, fraud prevention |
| Usage Data | Games played, bet amounts, session times, login history | Platform improvement, responsible gaming monitoring |
| Technical Data | IP address, device type, browser, operating system | Security, fraud detection, platform optimization |
| Communication Data | Support chat logs, emails, feedback submissions | Customer service, dispute resolution |
Rich Jili does not collect any data that is not reasonably necessary to deliver the services described on this platform. We do not collect sensitive personal data such as health records or religious affiliations unless specifically required by law.
03 How We Collect Your Data
Rich Jili collects your personal data through the following channels:
- Direct interactions: Data you provide when you register, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions.
- Automated technology: Technical data collected automatically when you access and use the Rich Jili platform, including through cookies, server logs, and analytics tools. See Section 7 for more detail on cookies.
- Third-party payment providers: When you transact through GCash, Maya, GrabPay, or other payment channels, those providers may share transaction confirmation data with us as needed to process your payment.
- Identity verification services: When we conduct KYC checks, we may work with licensed third-party verification providers who process your ID documents on our behalf.
- Publicly available sources: In limited circumstances, such as fraud investigations, we may verify information against publicly available records.
04 How We Use Your Data
Rich Jili uses your personal data strictly for the purposes set out below. We do not use your data for anything beyond what is described here without first obtaining your consent.
- To create and manage your Rich Jili account and verify your identity.
- To process deposits and withdrawals through your chosen Philippine payment method.
- To comply with our legal obligations under Philippine law, including anti-money laundering (AMLA) requirements and gaming regulations.
- To provide customer support and resolve disputes or complaints.
- To send you transactional notifications related to your account activity, such as deposit confirmations and withdrawal status updates.
- To send you promotional communications about Rich Jili bonuses and offers — you may opt out of marketing messages at any time by contacting our support team.
- To monitor and improve platform security and detect fraudulent or prohibited activity.
- To operate our responsible gaming tools and monitor for signs of problem gambling where appropriate.
- To analyse platform usage patterns and improve the quality and performance of our games and services.
05 Legal Basis for Processing
Under the Philippines Data Privacy Act of 2012 (Republic Act 10173), Rich Jili processes your personal data on the following legal grounds:
- Contract performance: Processing that is necessary to provide you with our gaming services, including account management and payment processing.
- Legal obligation: Processing required to comply with applicable Philippine laws, including AMLA, PAGCOR licensing requirements, and NPC regulations.
- Legitimate interests: Processing for the purposes of platform security, fraud detection, and responsible gaming monitoring, where those interests are not outweighed by your data privacy rights.
- Consent: Processing for marketing communications and certain non-essential analytics, where you have explicitly opted in. Consent can be withdrawn at any time.
06 Sharing Your Data
Rich Jili does not sell your personal data to anyone. Full stop. We may, however, share your data with the following categories of trusted parties where strictly necessary:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, bank partners, and card networks receive only the data required to process your specific transaction.
- Game providers: Licensed third-party game studios that power certain Rich Jili games may receive your user ID and transaction data to facilitate gameplay. They are contractually required to protect your data.
- Identity verification providers: KYC service partners process your identification documents on our behalf and are bound by strict data processing agreements.
- Regulatory authorities: We may be required by law to disclose your data to PAGCOR, the AMLC, the NPC, or other Philippine government bodies upon lawful request.
- Law enforcement: Where required by court order or applicable law, Rich Jili will cooperate with Philippine law enforcement authorities.
Reminder: Any third party that handles your data on behalf of Rich Jili is required to maintain appropriate data security measures and may only use your data for the specific purpose for which it was shared.
07 Cookies and Tracking Technologies
Rich Jili uses cookies and similar tracking technologies to operate the platform effectively, improve user experience, and keep your account secure. When you first visit the site, you will be presented with a cookie consent notice.
We use the following types of cookies:
- Strictly necessary cookies: Required for basic platform functions such as keeping you logged in and remembering your session preferences. These cannot be disabled.
- Functional cookies: Remember your language and display preferences so you do not have to reconfigure them on every visit.
- Analytics cookies: Help us understand how players navigate the platform so we can improve page layout, game placement, and load times.
- Security cookies: Detect unusual login behaviour and help protect your account from unauthorized access.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect how some features of the Rich Jili platform work.
08 Data Retention
Rich Jili retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law.
- Account data is retained for the duration of your active account and for a minimum of five (5) years after account closure, in line with AMLA and gaming regulatory requirements.
- Transaction records are retained for a minimum of ten (10) years to comply with Philippine anti-money laundering obligations.
- KYC documents are retained for the same period as account data, and are securely destroyed thereafter.
- Support communications are retained for up to three (3) years to assist with dispute resolution and service improvement.
- Cookie and analytics data is typically retained for a maximum of thirteen (13) months before being anonymised or deleted.
Once the applicable retention period has lapsed, Rich Jili will securely delete or anonymise your data so it can no longer be linked back to you as an individual.
09 Data Security
Rich Jili takes the security of your personal data very seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, loss, alteration, or disclosure.
- All data transmitted between your device and the Rich Jili platform is encrypted using TLS (Transport Layer Security) protocols.
- Sensitive data stored in our systems, including financial records and ID documents, is encrypted at rest using AES-256 encryption.
- Access to personal data within Rich Jili is restricted on a strict need-to-know basis and subject to internal audit logging.
- Our systems are monitored continuously for security threats, unusual access patterns, and potential breaches.
- All staff members with access to personal data receive mandatory data privacy and security training.
In the unlikely event of a personal data breach that poses a significant risk to your rights, Rich Jili will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will communicate directly with affected players as required by Philippine law.
10 Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Rich Jili. These rights can be exercised at any time by contacting our support team or Data Protection Officer (see Section 14).
Right to Access
Request a copy of the personal data Rich Jili holds about you and information on how it is being used.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data, subject to our legal retention obligations.
Right to Object
Object to processing of your data for direct marketing or where we rely on legitimate interests.
Right to Portability
Request your data in a structured, machine-readable format to transfer to another service.
Right to Withdraw Consent
Withdraw consent for marketing or non-essential processing at any time, without penalty.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. Rich Jili will respond to all verified requests within thirty (30) days in accordance with applicable law.
11 Children's Privacy
Rich Jili is strictly an adults-only platform. We do not knowingly collect or process personal data from anyone under the age of 21. Our registration process includes age verification steps, and accounts found to belong to minors will be suspended immediately with any associated funds returned to the payment source.
If you are a parent or guardian and believe a minor has registered an account with Rich Jili, please contact our support team immediately so we can investigate and take appropriate action.
12 International Data Transfers
Some of Rich Jili's third-party service providers — such as game studios, analytics providers, and cloud infrastructure partners — may be located outside the Philippines. Where personal data is transferred internationally, Rich Jili ensures that adequate data protection safeguards are in place, including contractual obligations consistent with the requirements of the Data Privacy Act of 2012.
We select international partners carefully and conduct due diligence on their data security practices before engaging them. Any such transfer is limited to what is strictly necessary to deliver the service in question.
13 Changes to This Privacy Policy
Rich Jili may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine law. When we make material changes, we will revise the "Last Updated" date at the top of this page and notify active players via email or in-platform notification where required.
We encourage all players to review this policy periodically. Continued use of the Rich Jili platform after an update has been posted constitutes your acknowledgment of the revised policy. If a change significantly affects how we handle your data and you do not agree, you have the right to close your account before the changes take effect.
For older versions of this policy or questions about specific changes, please contact our support team and we will do our best to assist.
14 Contact and Data Protection Officer
Rich Jili has appointed a Data Protection Officer (DPO) to oversee our compliance with the Philippines Data Privacy Act and to handle all data subject requests and privacy-related enquiries.
If you wish to exercise your rights, report a privacy concern, or simply ask a question about how your data is handled, please reach out through any of the following channels:
- Email (DPO): privacy@richjili.best
- General Support Email: support@richjili.best
- Live Chat: Available within your Rich Jili account, 24/7.
NPC Contact: If you believe Rich Jili has not adequately addressed your data privacy concern, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph). We would always encourage you to contact us first so we can resolve the matter directly.
For information about responsible gaming tools and support, please visit our Responsible Gaming page. For account-related questions, see our FAQ page.
Play With Confidence at Rich Jili
Your data is safe, your rights are protected, and your experience is our priority. Join hundreds of thousands of Filipino players who trust Rich Jili for honest, secure online gaming. Laro na, walang pangamba!